FAQYou have questions, we’ve got answers.
Rather than chat with a human agent, SiteGlue has develop artificial intelligence to simulate the experience with a live chat agent. Our proven AI powered conversation flow is pre-programmed and customized for your website. Our AI Powered Live Chat Agents reduce bounce and increase conversions by instantly engaging visitors, qualifying leads and gathering contact information 24 hour a day 7 days a week. SiteGlue customers have seen up to an 80% reduction in cost over outsourced live chat customer support agents.
SiteGlue is like an answering machine for your website. Our AI Powered Live Chat technology instantly engages visitors, qualifies leads and gathers contact information for you 24 hours a day, 7 days a week. Our proven lead capture conversation can boost conversions up to 40% and delivers qualified leads with true buying intent to your email, phone and CRM automatically.
Your new AI Powered Chat Agent and Website Texting service is typically configured within 24 hours after sign up. Once your new account is configured, you will receive and email with your credentials to log into the SiteGlue Dashboard and instructions how to install the AI Powered Chat Agent on your website.
In addition to AI Powered Live Chat lead capture, the SiteGlue desktop and mobile chat widget also makes it easy for visitors to send a text message to your business. The SiteGlue Business and Enterprise pricing plans include a dedicated business phone number so you and your team can text with visitors and keep your personal cell phone number private using the SiteGlue Dashboard.
Yes, the SiteGlue Personal pricing plan is designed for individual business owners who prefer to respond to inquiries using their personal cell phone number. After you install the SiteGlue plugin for Word Press, go to SMS setting and select Personal Cell phone to link your phone number to the Text Us button in the SiteGlue mobile widget.
Yes! After you install the SiteGlue plugin for Word Press you can customize the widget text based on your specific call to action and branding. In addition, you can enable or disable the chat widget popup or control whether or not you want to offer text messaging to site visitors.
With Business Text Messaging, you and your team can text with customers using your SiteGlue Dedicated Phone number using the SiteGlue Dashboard. Personal Text Messaging allows mobile visitors the ability to send a text message to your personal phone number.
With each new SiteGlue account, we’ll configure our standard AI Powered Live Chat Agent based on your business website and branding. After your AI Chat Agent has been configured, just email email@example.com with any content changes needed to our standard lead capture conversation flow. Custom development is available for businesses that need additional features or third party integration.
We typically see a 20-25% conversion rate for each AI Powered chat session. For example, SiteGlue AI Powered Live Chat generated 430 qualified leads from just 2,150 live chat sessions in 6 weeks.
Your AI Powered Live Chat Agent is programmed to send hot leads to your email, phone and CRM. Each lead notification includes First Name, Last Name, Email Address, Phone number and conversation transcript so you and your team can instantly follow up and close the sale. Our proven conversation flow asks the qualifying questions you need to generate only leads with a clear buying intent.
Yes. Using Zapier, your AI Powered Live Chat information can automatically post new lead contact information and a transcript of the conversation to any CRM with a Zapier Zap.
SiteGlue Call Connect is a custom feature we can develop in the AI Powered Live Chat conversation flow that instantly connects a phone call between new customers and your business. After a user enters their phone number, your AI Powered Live Chat agent creates a conference call between your new customer and your business phone number so your inbound call center can answer questions and book appointments in real time.
Absolutely. Install the SiteGlue plugin for WordPress and go to the Chat Widget Settings to customize the popup widget text and upload a custom chat icon.
Yes, at any time you can enable or disable the chat pop for desktop users from the Chat Widget Settings in the SiteGlue plugin for WordPress.
Yes, you have the option to display the AI Powered Live Chat Agent on all pages of your website or you can install the AI Agent short code to display the chat icon on certain pages of your website.
Yes, you can install the AI Powered Live Chat agent on any of your websites or landing pages to instantly engage visitors and boost conversions.
Yes. The SiteGlue WordPress plugin makes it easy for you to enable or disable the chat popup. Also, you can customize the chat popup text or call to action based on your individual branding and conversion goals.
Yes. Our WordPress plugin makes it easy to install and customize your AI Powered Live Chat Agent to any WordPress site.
Email firstname.lastname@example.org and we can send instructions and the code to install the AI Powered Live Chat Agent on any website.