PRIVACY POLICY

 

This Privacy Policy describes the collection, use and disclosure of personal information by SiteGlue Chatbots Inc. (“SiteGlue”, “we”, “our”, or “us”) in connection with SiteGlue software, websites, and mobile applications and services (collectively referred to as the “Service”). Terms in this Privacy Policy with initial capital letters that are not defined herein have the meanings given them in the  Terms of Service.

SCOPE OF PRIVACY POLICY

Use of the Service and any personal information or other information about you collected by SiteGlue through, or in connection with, the Service is subject to this Privacy Policy, which policy is incorporated into and subject to the terms of the Terms of Service.

The privacy practices set forth in this Privacy Policy are applicable only to the Service. If you follow a link from the Service to, or obtain products, services or information from a third party that is referred to or linked to from the Service (including Service Providers), please be aware that SiteGlue does not control the privacy practices of such third parties and the use of any information disclosed to such third parties shall be governed by the policies of such third parties.

SiteGlue may collect personal information, such as names, email and physical addresses, telephone numbers, demographic information, and any other information you provide when you register with or otherwise submit such information via the Service, including information submitted the via a dialog box or widget associated with the Service that is displayed on a third party website. We may also collect information such as your IP address and similar usage and tracking information when you are browsing or otherwise using the Service. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United States.

COOKIE POLICY

We use “cookies” to store and sometimes track user information. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. A website can use cookies to recognize repeat users or track web usage behavior. Cookies take up minimal room on your computer and cannot damage your computer’s files. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. Users of the Service should be aware that non-personal information and data SiteGlue’s may be automatically collected by virtue of the standard operation of SiteGlue’s computer servers or through the use of cookies. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. There may, however, be some features of the Service that require the use of cookies in order to customize the delivery of information to you.

Users should be aware that SiteGlue cannot control the use of cookies (or the resulting information) by third-parties. The use of third party cookies is not covered by our Privacy Policy. We do not have access or control over these cookies.

HOW WE USE YOUR INFORMATION TO PROVIDE THE SERVICE

We use the information that we collect from you to provide you with the Service, support and enhance your use of the Service, to monitor which features of the Service are used most, to determine third-party offerings that may be of interest to you, and to determine which features we need to focus on improving.

We may also track your behavior on the Service to personalize your profile based on your usage history, and we may use your information to notify you about new services or special promotional opportunities made available by SiteGlue or third parties, or send you offers or information regarding such opportunities.

We use Non-Personally Identifiable Information (as defined below) in the aggregate, so that we can improve the Service and for business and administrative purposes. “Non-Personally Identifiable Information” means information that may correspond to a particular person, account or profile, but that is not sufficient to identify, contact or locate the person to whom such information pertains. We may also use or share with third parties for any purpose aggregated data that does not contain personally identifiable information.

Diagnose Service Problems

We may use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the Service. Your IP address is used to gather broad demographic data. Your IP address contains no personal information about you.

Service-related Announcements

We will send you Service-related announcements on rare occasions when it is necessary to do so. Generally, you may not opt-out of communications which are not promotional in nature. If you do not wish to receive them, you have the option to terminate your account.

Customer Service

We will use your information to communicate with you in response to your inquiries, to provide the services you request, and to manage your account.

DISCLOSURE OF YOUR PERSONAL INFORMATION

We share information collected from or about you as follows:

Targeted or Behavioral Advertising

Targeted advertising (also known as Behavioral Advertising) uses information collected on an individual’s interactions with the Services, such as the pages they have visited, the searches they have made, the type of device they have used, their demographics or locations, or the orders they have placed. This information is then used to select which advertisement should be displayed to a particular individual via the Service. For example, if you have shown a preference for a type of beverage while using the Service, you may be served an advertisement via the Service relating to that type of beverage. We may share or sell aggregated demographic information about our user base, including information related to your use of the Service (e.g., how you interact with our Service, our partners and Service Providers), your device type, UUID, purchase history, delivery location history, and click tracking, with third party advertisers for the purpose of selecting an appropriate audience for their advertisements, but only after either removing from such information anything that personally identifies you or combining it with other information so that it no longer personally identifies you. This information does not identify individual users by name, email or other contact information. If you would like to opt out of targeted advertising that occurs when using the Services, please contact us at support at getsiteglue.com. Please note that this will opt you out of targeted ads delivered via the Service. If you opt out, you will continue to receive online advertising via the Service; however, these ads may not be as relevant to you.

Aggregated Data

SiteGlue may share or sell aggregated demographic or other information about its user base that includes Non-Personally Identifying Information and log data (including how users interact with our Service), with third parties for industry analysis, demographic profiling and to deliver targeted advertising about other products and services. This information does not identify individual users by name, email or other contact information.

Third Party Vendors

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, provide customer support, perform Service -related services (e.g., maintenance services, database management, web analytics and improvement of the Service’s features) or to assist us in analyzing how our Service are used. These third parties have access to your personal information only to perform these tasks on our behalf.

Law Enforcement

SiteGlue cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of SiteGlue or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.

Acquisition of SiteGlue Chatbots

In the event that all or a substantial portion of the assets, business or stock of SiteGlue are acquired by, merged with or transferred to another party, or in the event that SiteGlue goes out of business or enters bankruptcy, your personal information would be one of the assets that is transferred to or acquired by the third party. You acknowledge that such transfers may occur, and that any acquirer of SiteGlue or its assets may continue to use your personal information as set forth in this Privacy Policy. If any acquirer of SiteGlue or its assets will use your personal information contrary to this Privacy Policy, you will receive prior notice.

ACCESSING AND UPDATING YOUR PERSONAL INFORMATION

If your personal information changes, or if you no longer desire our Service, or if you wish to update your preferences to receive email or other communications from us, you may correct, delete inaccuracies, or amend your personal information and preferences by making the change on our user information page or by emailing us at support (at) getsiteglue.com. We will respond to your access request within 30 days. We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to 30 days as we process your request.

DATA SECURITY

We use reasonable commercial efforts to keep your personal information secure. We only authorize employees, agents and contractors (who have agreed to keep information secure and confidential) and other parties described in this Privacy Policy to have access to this information.

PUBLIC FORUMS

The Service may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used for any purpose by others who access them. We are not responsible for the personally identifiable or other information you choose to submit in these areas. To request removal of your personal information from our blogs or community forums, contact us at support (at) getsiteglue.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so.

REQUEST FOR DATA / DELETION

If any visitor or user of our service requires a copy of any personal data that has been collected about them and/or the deletion of such data, they may contact support@getsiteglue.com at any time.

PRIVACY CONTACT INFORMATION

If you have any questions, concerns, or comments about our privacy policy, or if you would like to delete or modify any personal information we may have collected from you, you may contact us at support (at) getsiteglue.com or at the address below.

SiteGlue Chatbots
Attention: Legal
6871 E. Eagle Place
Highlands Ranch, CO 80130

We may modify this privacy policy in accordance with the provision of the Terms of Service.

Updated June 2018

Please contact support (at) getsiteglue.com with any questions. Thank you!